Senior/ Project Manager - Productivity & Service Quality

Responsibilities:

• Be a team member of Productivity & Service Quality Department
• Conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans
• Take ownership of specific initiatives from inception to implementation. Solve complex problems and deliver financial results, which contribute to the achievement of project assignments
• Synthesize process improvement initiatives at different stages into executive summaries / briefs / reports
• Drive measurable improvements by deploying Process Improvement / Lean principles to assigned problems
• Establish and use quality metrics to drive change and deliver measured improvements
• Clearly define outputs in the form of gains that can easily be measured and quantified
• Define project scope, resources requirements and assign responsibilities for project team members

Requirements:

• University graduate and/or holder of professional qualification of Banking, TQM, Business Management, or related discipline
• Minimum of 10 years' relevant experience in process re-engineering, program management, stakeholder engagement, etc., at least 4 years in banking industry
• Knowledge of Lean Six Sigma, Six Sigma Green Belt certification or Lean Certification preferred
• Good track record in organization transformation, digital process solution and finTech is an advantage
• Proven ability to build strong, cohesive partnerships and work effectively with the business, operations, technology and other key stakeholders
• Solid experience in managing projects of business process improvement to enhance efficiency and service quality
• The ability to prioritize/manage time and a willingness to tackle new and difficult challenges and manage through ambiguity
• Strong strategic, analytical/problem solving skills
• Ability to think independently, maintain a professional demeanor, and a willingness to work in a collaborative environment
• Demonstrating the ability to quickly understand how a team works and the ability to influence, motivate and get along with others
• Excellent analytical, organizational and facilitation skills
• Use slides, graphs and charts to tell the story and show process improvement in highly visible and easily understood visual forms
• Maintain a good working relationship with internal clients to enhance customer satisfaction and work with colleagues at all levels
• Extroverted, conscientious, achievement oriented, open-minded and positive thinking with strong strategic, analytical and problem solving skills

 (Candidates with less experience will be considered for the position of Project Manager)

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.