Senior / Customer Service Officer, Call Centre

Key Responsibilities

• Provide phone banking services to customers including the handling of product enquiries, financial transactions and related operations.
• Exploit business opportunities and improve product cross-sell ratio.
• Comply with procedures, policies and regulatory requirements to safeguard customers’ and the bank’s interests.

Requirements

• Secondary education or above.
• 1 year of customer services experience in retail banking is preferred.
• Good telephone manner and communication skills. 
• Good command of written and spoken English and Chinese (including Putonghua).
• Willing to perform shift duty.
• Fresh graduates will be considered.