As a Service Ambassadors Team Member, you will greet and assist all visitors/clients and manage the company’s reception area/Client Centre. A Service Ambassadors Team Member truly influences the first impressions of our clients/visitors and, therefore, is responsible for performing the following tasks to the highest standards, creating a warm and welcoming ambience.
Responsible for attending to all invited clients and guests at Bank of Singapore centre.
Acknowledge all clients upon arrival. Escort clients to the meeting suite. Interact and communicate with clients as needed.
Support daily operations of our Client Centre at IFC.
Attend to all aspects of service and request by the clients and their bankers. (Example: Making reservation for dining, hotels or concerts. Arrange for transportation or travel arrangements for sightseeing. Provide information on flights details, places of interest etc.)
Anticipate client needs and respond promptly.
Maintain positive client relations and ensure client satisfaction at all times.
Manning the Client centre reception counters, re-direct calls as appropriate and take adequate messages as per the bank’s standard operating procedure.
Manage bookings of meeting rooms for Clients and external guests.
Offer a selection of drinks and services correspondingly throughout client’s meeting.
Hands-on preparation and serving drinks/food to clients.
(Including food plating and dinning services during snacks/lunch request)
Maintain cleanliness at the Client Centre in all meeting rooms, waiting areas and pantry. (Including clearing serve wares, clean table, replenish necessity items, rearranging of chairs etc)
Provide administrative and logistical support to the Service Ambassador’s team.
Assist with company or client offsite events when require.
Any other ad-hoc duties/ tasks assigned.
At least 5 years of customer/hospitality service experience
Customer focused and proactive, able to communicate professionally and with confidence.
Bubbly and sociable individual.
Be immaculately groomed and exceptionally well presented.
Calm, efficient, and organized with great attention to detail.
Professional manner with an emphasis on passion for delivering exceptional high levels of hospitality/guest service.
Proficient in written and verbal communication skills.
Computer literate and able to navigate through Company systems
Ability to multi-task while maintaining a positive attitude.
Is able to prioritise tasks and see tight timelines as a challenge