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Service Governance and Project Manager - Global Trade and Receivables Finance - Hang Seng Bank (HK)

Hang Seng Bank Limited
Hong Kong
Posted 1 day ago Hybrid Permanent Competitive
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Commercial Banking - Global Trade and Receivables Finance
Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Service Governance and Project Manager.
Principal responsibilities
  • Lead and manage projects in areas such as trade transformation, digital and automation solutions, customer channels, system enhancements, workflow design, process re-engineering, risk and governance, etc.;
  • Drive project delivery proactively, balancing planning, scope, schedule, budget, communications and risks;
  • Establish effective project controls and procedures and quality assurance processes;
  • Manage relationships with internal and external stakeholders including business users, IT, audit, legal and compliance;
  • Report progress, issues, dependencies and risks to project or programme leadership and committees (as appropriate) and make recommendations to influence decision making, in order to maintain progress towards delivery and benefits realization;
  • Provide management to maintain a focus on how the project aligns to wider programme objectives, where appropriate, and to the change portfolio across the bank.
  • Lead and manage projects in areas such as trade transformation, digital and automation solutions, customer channels, system enhancements, workflow design, process re-engineering, risk and governance, etc.;
  • Drive project delivery proactively, balancing planning, scope, schedule, budget, communications and risks;
  • Establish effective project controls and procedures and quality assurance processes;
  • Manage relationships with internal and external stakeholders including business users, IT, audit, legal and compliance;
  • Report progress, issues, dependencies and risks to project or programme leadership and committees (as appropriate) and make recommendations to influence decision making, in order to maintain progress towards delivery and benefits realization;
  • Provide management to maintain a focus on how the project aligns to wider programme objectives, where appropriate, and to the change portfolio across the bank.
Requirements
  • University graduate in related disciplines or other relevant qualifications;
  • Minimum of 5 years' relevant experience in project management;
  • Previous experience in managing medium-to-large scale projects, business transformation, system/process management or digital initiatives would be an advantage;
  • Knowledge in trade and receivables finance products, process and system would be an advantage;
  • Being proactive, innovative, with good communication, interpersonal and analytical skills;
  • Ability to adopt a growth mindset and proactively identify and bring about change opportunities;
  • Proficiency in both English and Chinese , fluency in Putonghua an advantage;
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job ID  0000HJH1
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