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Specialists, Sales Support

DBS Bank (Hong Kong) Limited
Hong Kong
Posted 4 days ago Permanent Competitive
See job description for details
Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.


Responsibilities:
  1. Coordinate the Sales Operation Administration Support
  • Plan and lead various staff communication initiatives and engagement activities
  • Collaborate with other departments in all aspects regarding the operation among the team
  • Leading the team to plan / execute the operation workflow in order to support respective team to achieve the common goals
  1. Lead Credit card document follow-up team
  • Ensure the required documents for credit card applications are being follow up timely
  • Ensure the team to deliver quality and efficient service and pre-set successful rate as well as all regulatory, internal process and guidelines are followed
  1. To provide close supervision to the assigned team regarding to Sales, Operational & Compliance issues.
  2. To assist in coaching and developing the subordinates by identifying their training needs for skills and techniques enhancement.
  3. To ensure all agents of the responsible teams strictly follow the internal operational procedures and comply with all guidelines & measures of Control and Compliance.
  4. To ensure the operation and sales activities conducted are in full compliance with both external regulatory codes / ordinance & internal compliance policies, standards, guidelines & procedures, particularly those applicable to the process and proper conduct of selling and order execution, including staff's own correct licensing; fitness & properness; proper conduct of KYC, IPA, FNA, anti-money laundering; sales process and ensuring documentation completeness in each deal.
  5. To handle ad hoc projects or provide cross team support if required.
  6. To monitor the team to adhere to the required HR policies and complete the required e-learnings on or before deadline.

Requirements:

  1. Minimum 5 to 8 year's managerial experience in telemarketing / call center of banking and credit card industry
  2. Ability to work under pressure, self-motivated, outgoing and result driven personality
  3. Strong in leadership, problem solving & negotiation skill Good organization and analytical skill
  4. Good in people & sales management
  5. Ability to create team morale
  6. Proficiency in Computer System & MS office
  7. Good command of written and spoken English and Chinese. Fluency in Putonghua is an advantage
  8. F.7 graduate or above
  9. Degree holder is preferred.


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Job ID  WD43767
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