Sr. Manager, Client Reporting

The team will provide the AP business with excellent and regular institutional client/retail product documentation support on an ongoing basis.  The team will also cover the bilingual client and product communications for the clients in the AP region.

Key Responsibilities / Duties:

• Lead a small team, which primarily produces retail fund factsheets and other product documentation, and institutional client reports, and ensure accurate reports are delivered timely to clients and other KPIs are met.
• Participate in production, issue investigation and research, and escalate issues to ensure they are resolved accurately and effectively.
• Answer client queries and participate in client portfolio review meetings or due diligence meetings when needed.
• Monitor the performance of the team and individuals and give feedback promptly.
• Work collaboratively with GDS Onboarding teams to provide support during RFP and client on/offboarding
• Work in partner with GDS Hyderabad, Tokyo and Taiwan, and give feedback promptly.
• Maintain strong working relationship with key stakeholders to ensure production work flow is smooth and production requests are handled timely.
• Proactively contribute ideas, research and recommend continuous improvement opportunities (e.g. automate production).  Participate in approved continuous improvement initiatives.
• Assist in any global projects/initiatives where necessary.

Work Experience / Knowledge:

• More than 10-year work experience in the asset management industry with strong knowledge on investment operations
• Ample experience of institutional client reporting or factsheet/report production for retail funds and pension products.

Skills / Other Personal Attributes:

• Client focus and with a keen interest in providing superb services to clients.
• Be open-minded and a strong "out-of-the-box" thinker who challenges status-quo.
• Be a strong team player.
• Be able to manage a small team and coach/lead the team to achieve common goals.
• Good written and verbal communication in English and Chinese, interpersonal and conflict management skills. 

Formal Education:

• Require a University degree in Accounting or business area of concentration.

Working Conditions (If applicable):

• Overtime and travel may be required.