Support Engineer / Lead

Responsibilities:

• Identify operational problems by observing and studying system functioning and performance results
• Maintain safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations
• Provide technical support and guidance on operations validation, development and implementation
• Develop operational solutions and assist in the development and maintenance of operational standards and procedures including ITIL processes
• Manage production changes including application deployment
• Perform 7x24 first line support
• Ad hoc duties as assigned

Basic Qualifications:

• Degree or above in Computer Engineering/Computer Science or related discipline
• 3+ years’ experience in IT Operations / Support
• Solid years of hands-on experience in managing production systems

Preferred Skills and Experience:

• Hands on and working knowledge of scripting technologies
• Basic concept of database and Cloud technologies
• Basic concept of any programming languages in any of Java, Node.js, Python, C++, C#
• Strong organizational skills and ability to multitask, balancing competing priorities
• Good command of written, spoken English and Mandarin

A full version of the JD is available upon request. Please get in touch with me via email – dm@nlsearch.asia

How do I apply?

Simply click the “apply” button or you can drop an email to Dhiraj (dm@nlsearch.asia) with your resume.