Our client is seeking a System Consultant to join the Client Service team in the HK office. In this role, you will focus on implementing new clients on the platform. We expect the System Consultant to be an integral part of the platform, working both with our clients and internally with our R&D teams by participating in Agile ceremonies and providing product feedback as a key stakeholder and voice of the client, and to promote supportability and quality within the platform.
Role and Responsibilities
As a member of the Client Service team you will interact directly with clients via phone, email, and the Portal for new implementations. We expect the Consultant to be a key stakeholder to Development and Product Management by participating in Agile ceremonies and providing product feedback as the voice of the client. This includes advocating for enhancement requests to meet client needs as functionality grows and seeking supportability improvements to aid platform setup and support activities. You will be responsible for the delivery of change requests as clients expand their business and usage of the platform, working alongside Development and Product Management.
We are looking for candidates with 2+ years of recent, relevant experience with similar functionality, and that can demonstrate:
In addition to the above, a successful candidate must demonstrate excellent interpersonal and analytical skills, as well as being able to function well in a dynamic team environment.
Interest parties: please apply in confidence with comprehensive details of work history, salary expectation by clicking "Apply Now" or send email to C.Li@gravitasgroup.com.