Team Head, Operations, Gen Ops-Consumer Banking Team Head, Operations, Gen Ops-Consumer Banking …

DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Team Head, Operations, Gen Ops-Consumer Banking
Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

  • Direct and manage the overall operations of various teams in Customer Onboarding, Consumer Banking Operations.
  • Develop work plan of the supervised departments in alignment with the strategic objectives of Consume Banking Operations, Technology & Operations and the Bank.
  • Ensure the tasks of the units are completed within specified standards of quality, agreed service level, turnaround time and industry cut-off time
  • Manage working relationships with other service partners to ensure that a seamless process flow for applications
  • Recommend and implement appropriate actions in response to regulatory and related developments that impact operation guidelines
  • Timely escalate exceptional/suspicious issues/transactions/incidents to Head of HK IBG Ops and other relevant parties for necessary follow up action per the T&O Significant Incident Notification Protocol Guideline
  • Adhere, provide guidance and ensure the staff / departments comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations
  • Coach and develop subordinates and guide them in completing their assignment
  • Cultivate the mindset of the members with particular emphasis on cost effectiveness, customer services oriented, and operational controls.
  • Degree holder or above
  • At least 10-years' proven track record in managing and leading a banking operation team with over 50 staff.
  • Good understanding on all aspects of operations and relevant regulatory and compliance requirements.
  • Solid banking operations experience and knowledge of modern technology
  • Sound knowledge and understanding of banking and IT operations and practices
  • Sound leadership skills with ability to strive people excellence and think strategically in the pursuit of Bank's direction
  • Strong ability to influence people to adopt "customer focus" mindset
  • Strong risk awareness and management
  • Result oriented
  • Strong ability to promote team collegiality and effectiveness
  • Good in both written and spoken English
  • Good communication and presentation skills
  • Excellent PC knowledge and skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
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