Team Lead – Middle Office Support Sales and Client Services

Key Responsibilities

Trade Processing & Monitoring

• Provide support to Front Office business lines under Global Markets Division during Asian trading hours.
• Ensure transactional integrity across trading applications
• Perform trade modification, Allocations, cancellation, and/ or trade event processing  sent by back office or front office upon trading approval and report profit and loss impact, if any.
• Provide an efficient post-trade support by ensuring trade information flows efficiently through deal processing from front office to back office system and front-office to front office system Investigate and follow-up of breaks sent by back office, front office and other internal departments.
• Support local business development and volume increase.
• Monitor interfaces between different FO systems.
• Provide FO or BO team with daily reports.

Collateral and MTM client Management

• Manage the Margin calls with clients
• Contracts setup and liaison with the various teams involved, setup in the systems
• Co-ordinate with Front Office, Risk and other concerned departments to setup client desk and issue Mark-to-Market statements to clients
• Follow-up on query from clients
• Handle Audit confirmation for capital market transactions booked in HK

Controls

• Manage and ensure all daily activities and controls are completed on a timely manner
• Inform Head of Middle Office of any new requests and process change request
• Escalate without delay to Management on any unusual activity identified
• Provide and arrange training to ensure all teammates are knowledgeable and updated with the current processes.
• Ensure adequate cover to undertake duties in the event of temporary needs, holidays, sickness
• Initiate change to improve team organization, including but not limited to process change, internal workflow.
• Manage operational risks efficiently and towards a 0 incident goal.

Transversal and Managerial responsibilities

• Assist to define and produce KPIs in order to monitor and benchmark effectiveness of the team.
• Ensure the controls and procedures are developed to support the business and reduce operational risks.
• Act as a point of contact for the introduction of new products and ensure that procedures are in place to correctly book and manage these transactions.
• Develop strong relationship with different stakeholders.
• Manage the team workload, ensure back-ups are in place, provide constant feedbacks to team members.
• Develop an effective reporting to the Head of Capital Market Operations and the global head of Middle-Offices.
• Ensure the team management (animation, recruitment, goals, appraisal, training) Develop the usage of managerial tools. Ensure strong team cohesion.

Requirements

• University Degree holder from discipline in Finance, Mathematics or Engineering.
• Minimum 8-10 years of experience in Back Office or Middle Office environment with minimum 2 years of previous Managerial experience.
• Good knowledge of financial products and understanding of the operational risks involved in Capital Markets activities
• Good analytical, organizational and interpersonal skill
• Comfortable with multi-tasking, project management and able to work independently with minimal supervision.
• Strong attention to details and a self-starter who is highly motivated.
• Good judgement, alertness and common sense
• Good analytical, communication, organizational and interpersonal skill
• Fluency in English.
• Versatile with PC tools and applications, e.g. MS Office, VBA