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Technical Manager, Motor Claims

QBE Insurance Hong Kong
Posted 3 days ago Permanent Competitive
Primary Details
Time Type: Full time

Worker Type: Employee

Handle motor bodily injury with focus on liability, investigation and settlement.
Provide quality and professional claims service to customers.

Primary Responsibilities:
  • Review, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level
  • Ensure claims procedures, documentation is adhered to group claims management requirement and best practice
  • Take proactive approach in monitoring motor bodily injury claims in order to minimize claims settlement
  • Conduct in-house global settlement or able to guide team to conduct in-house global settlement
  • Set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied with
  • Able to develop a claim case strategy to ensure appropriate reserves are assigned with investigations conducted and appropriate suppliers engaged
  • Coordinate and liaise with partners/customers/internals/externals on claim related matters.
  • Acquire and efficiently organize the relevant evidence and information to accurately assess the value of the litigated claim and to recognize potential fraud/recovery indicators
  • Identify all potential recovery and fraud cases
  • Handle and support the staff to manage motor bodily injury claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
  • Able to supervise and coach the teammates on claims management
  • Perform any other duties or claims related matters as may be delegated by Claims Manager
Qualifications :
  • 5+ years of experience in handling claims
  • Knowledge in handling bodily injury claim is a must
  • Tertiary graduate with professional qualifications in insurance or related disciplines Holder of ANZIIF or ACII will be an advantage
  • Customer-oriented, well organised, good team player and able to work independently
  • Pleasant personality with excellent communication skills in both English and Chinese
  • Sound PC Skills
How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job ID  314048
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