Technical Operations Manager - Digital Asset Exchange Technical Operations Manager - Digital Asset  …

Atom International Technology Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive HKD with bonus
Atom International Technology Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive HKD with bonus
As part of the next phase of our operational strategy for our digital asset exchange (AAX) we are now looking to hire a Technical Operations (TechOps / TOM) Manager to oversee our DevOps, Live Ops and TechOps teams. Does this sound like something you would be passionate about? Read on...

Typical duties will include:

  • Lead and implement process around technical operations to support a 24x7 digital asset exchange
  • Build and recruit team technical operational support team
  • Define key metrics and implement monitoring systems across key service level agreements - availability, performance, service issues
  • Implement continuous improvement plan to identify recurring issues and contribute to root cause analysis and resolution
  • Build positive culture of ongoing improvement, innovation and professionalism
  • Manage vendor relationships with respect to operational support
  • Build positive vendor relationships with ongoing training and improvement leveraging vendor resources

REQUIREMENTS

The successful candidate:

  • Bachelor degree in relevant subject
  • Experience managing a 24/7 exchange support function or simialr is essential
  • Background in financial trading, FX, fintech or e-commerce / retail online
  • Will have 5-7 years minimum in a tech ops environment
  • 10 years or more of progressive experience in managing technical support functions in finance industry
  • Preferably have a background in DevOps
  • Fluent in English, Cantonese and Mandarin

BENEFITS

Can you work under pressure and meet very tight deadlines? If so, you can expect excellent benefits and package, along with a great startup culture and perks.

We are an equal opportunity employer and value diversity at our company.

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