Overall Responsibilities * Provide 1st/2nd line support for all Trading Platforms offered to both internal and external client base * Trading front end functionality knowledge * Assist in client On-Boarding * Exchange reporting & Compliance audits * High Frequency trading platform knowledge * User & account administration to include limits adjustments upon Risk approval * Manual ticket booking * System outage management of client trades * Liaison between technology dept. and business groups to communicate changes * On-going review of manual processes e.g. Reporting to identify improvements / automation opportunities. * Must be comfortable with shift coverage generally between 6:30am and 9:00pm (to cover 8.5 hours) Mon-Fri; with occasional needs for evening, weekend and holiday coverage Skills and Experience * Minimum of 2 years' experience working with front end systems and admin tools including Fidessa, TT, Stellar, CQG, Webice, CME Direct and various other ISVs. * Minimum 2 years' experience of dealing Global exchanges such as ICE, CME, Eurex, etc. * Minimum of 1 years' experience in Exchange connectivity for global derivative, commodity, cash and equity markets * Excellent working knowledge of database queries and excel for Compliance audits and management reporting * Minimum of 1 years previous experience of client On-Boarding for both Fix and bespoke API protocols * Minimum of 2 years market knowledge to handle 1st line system admin requests (e.g manual ticket booking, change in limits etc.) * Working knowledge of FIX Messaging Protocol with a minimum of 6 months hands on experience * Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.