Translations Specialist

Translations responsibilities:
• Translations responsibility: Provide high-quality translation work of time-sensitive and confidential materials from English to Chinese and vice versa for Mainland China / Hong Kong / Taiwan markets. Translations of various types of documents, e.g. Pitch books, presentations, correspondences, regular market updates and other materials that may be related to the business
• Utilizes tools to facilitate reuse of previously translated content stored in translation memory/database. Actively contribute to enhancing translation memory/database
• Provide excellent customer service in a fast-paced environment. Interact with clients and gather details on job requests as required from time to time
• Discuss with Supervisor to clearly understand deadlines and instructions for processing a document properly
• Complete job tracking and monthly billing requirements as part of the workflow process
• Any ad hoc duties assigned

Workflow responsibilities:
• Support front-desk activities as and when required to support Supervisor and coordinate with internal clients or external suppliers for job distribution, proof reading etc.
• Primary point of contact for clients, responsible for assigning incoming work to the appropriate resources. Interacts with clients and gathers detailed information on job requests (e.g. deadlines, instructions, billing details)
• Manages the department mailbox and job dashboard accordingly and is responsible for doing assigning jobs and also hand over to next shifts
• Handle translation projects to ensure deadlines are met, prioritize workload and makes adjustment to meet business needs as required, where necessary negotiates deadlines
• Provide excellent customer service in a fast-paced, multi-shift production environment
• Communicate effectively with clients and suppliers locally and globally regarding queries on documents
• Provide clear directions to translators on deadlines and document processing
• Establish an inclusive and positive team-oriented work environment

Other Responsibilities:
• Complete administrative duties for billing and tracking jobs including supplier billing by job
• Coach new joiners through on-boarding planw
• Proofread work done by team members or suppliers to meet clients' requirements

Establish strong relationships with clients to understand their needs and work across businesses, functional and / or regional lines to provide clients with integrated solutions that meet and / or exceed the needs

• Min. 4 years of experience as a professional translator, in Financial field preferred
• Translations speed of 4,000 Eng-Chn-Eng words per day
• Highly proficient in both English and Chinese languages (oral and written communications inclusive)
• Advanced knowledge of Microsoft Office (PowerPoint, Excel and Word)
• Knowledge of Computer-aided Translation (CAT) applications
• University graduate in related field
• Master degree in linguistics preferred

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Job Family Group:
Operations - Core
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Job Family:
Operations Support
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Time Type:
Full time
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