VP, Account Operations VP, Account Operations …

China Construction Bank (Asia) Corporation Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Neg
China Construction Bank (Asia) Corporation Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Neg
VP, Account Operations

PRINCIPAL ACCOUNTABILITIES:

Supervise a team of banking operations professionals to handle and offer support in audit confirmations and account enquiries, including but not limited to general enquiries, court orders, search warrants and deceased cases, in an orderly and timely manner.
Work with the relevant operation teams and front offices on retrieval of all required account information, bank documents and transaction records.
Review and verify the correctness of draft replies / confirmations prepared by sub-ordinates before responding to regulators / originators. 
Attend court hearing and conduct affirmation, whenever is needed.
Provide guidance, training and support to junior team members and assist them in resolving complicated cases as well as their career development
Regularly report the team performances and timely escalate issues
Participate in system enhancement projects and develop process improvement initiatives
Keep abreast of relevantpolicies & procedures for audit confirmations and account enquiries

EXPERIENCE / KNOWLEDGE REQUIRED:

Degree holder in Business Administration or equivalent qualifications
Minimum 5 years’ experience in banking industry with at least 2 year of people management experience
Good understanding of legal documents and proceedings.
Strong analytical, problem solving and organizational skills.
Ability to communicate effectively, both verbally and in written form, with all levels of contacts and build effective working relationships with them.
Self-motivated, ability to work both independently and in a collaborative environment.
Positive attitude, enthusiasm, professionalism and attention to detail is required.
Good command of written and spoken English & Chinese (both Cantonese and Putonghua).

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