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VP, Client Services - Client Onboarding & Ref Data Svc

Morgan Stanley Hong Kong
Posted 2 days ago Permanent Competitive
We're seeking someone to join our team as a VP in Shared Services & Banking Ops to join the Asia Client Onboarding team.

Asia Client Onboarding in the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Manager position at Vice President level within the Client Services & Relationship Management.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on...

What you'll do in the role:

Develop staff, lead projects and control deployment of resources, owning management tools/methods such as work queues, checklists, depth charts and calendars

Set direction and expectations for your team(s), defining training plans and transfer of expert knowledge to contribute to team output and development

Contribute to business plan for area, establish risk/contingency plans, raise and address issues with urgency when required

Build and manage relationships with clients and internal stakeholders that include but not limited to, Sales, Credit, BU Risk, COO's, KYC/AML to ensure a timely and smooth client onboarding experience.

Organize and lead face-to-face meetings with clients and key senior managers within our organization for prioritization, escalation management and to share BU updates

Partner with our global counterparts to identify key issues, trends and efficiency opportunities that can be addressed with clients/BUs with the goal of enhancing entire onboarding process

Lead projects and initiatives that will further advance the Onboarding strategic vision of providing value added services to our clients

Maintain active dialogue with various vendor relationships and industry utilities across product and functional areas

Look for client / business operational efficiencies and commercial opportunities

What you'll bring to the role:

At least 6 years' relevant experience would generally be expected to find the skills required for this role

Strong relationship building skills serving as a role model for client service

Ability to think commercially, understand the impact of initiatives, risks on the operational budget

Experience in managing teams, enhancing control, continuous improvement and reducing operational risk

Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you

Experience in financial industry within Operations roles. Client onboarding, Client relationship management and Project Management experience preferred

Technical understanding of transaction lifecycle in one or more asset classes (Rates, Credit and Equity Derivatives Swaps, FX, Sec Lending, Commodities) preferred

Proven experience with external institutional client communication and interaction

Ability to work across global departments to build credibility and strong relationships

Strong analytical, numerical and inter personal skills

Prioritization and time management skills

Problem solving through initiative and tenacity

Ability to multi-task and grasp new concepts quickly

Ability to work under pressure and achieve results, whilst maintaining a professional, friendly and client focused approach

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.
Job ID  3252578
ABOUT COMPANY
Hong Kong
68000 Employees Investment Banking / M & A
Morgan Stanley has earned a worldwide reputation for the excellence of its advice and execution in financial markets. With offices in more than 41 cou...
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