VP, Customer Onboarding, Technology & Operations VP, Customer Onboarding, Technology & Operations …

DBS Bank Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
DBS Bank Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
VP, Customer Onboarding, Technology & Operations
Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


Bank Account Opening, Application Process and Operations Management
  • Monitor the daily operations and overall workflow of Bank Account Opening, Card & Unsecured Lending - to ensure requests for account/loan/card services are accomplished within specified standards of service quality and turnaround time
  • Develop and continuously streamline and improve daily operation steps to increase efficiency and reduce turnaround time in line with the Bank's digitalization and operations transformation strategy without sacrificing internal controls
  • Manage working relationships with Risk and Management Group (RMG) Credit, Business Units, Tele-marketing and other service partners to ensure a seamless process flow for account/loan/card services
  • Provide feedback to management and service partners on account/loan/card services and processes that are affected by changes in the business environment
  • Review operation manuals for Bank Account Opening, Card & Unsecured Lending and ensure manuals are updated with changes in products, process and guidelines over time
  • Manage cost effectiveness in terms of cost per transaction, and ensure cost adherence to budget
Compliance & Risk Management
  • Recommend and implement appropriate actions in response to legal, regulatory and related developments which impact account/loan/card products and services
  • Arrange information distribution and training to staff members on compliance and internal control issues
  • Continuously monitor and review the physical set up and operations of the Department to ensure compliance with the security policies of the Bank Group as well as audit recommendations
Project Management
  • Participate in new product/business initiative development by assessing operations/regulatory issues, evaluating computer system feasibility/ enhancement needs and allocation of resources to meet the Bank's marketing and sales strategy
  • Liaise and work with BAM/systems staff to improve and optimize on the use of the Bank's account/loans/cards related systems/database to maximize productivity
Team Management
  • Provide direction by setting performance targets and scorecard with staff and monitor actual performance against targets
  • Identify and develop potential staff for talent management, career development and succession planning
  • Arrange proper training courses to staff on technical knowledge as well as soft skills, such as those promoting team spirit and working morale
  • Arrange job rotation among teams for better equipping junior staff with multi-skill sets
  • Act as Service Delivery Manager Management of outsourcing arrangement of the department/team. Supervise Service Delivery Manager to monitor the performance of Outsource Services Provider to ensure the specified standards of services are meet. (if applicable)


  • University Degree Holder
  • Professional qualifications in Banking (e.g. AHKIB) an advantage
  • Minimum 10 years' account/card/loan processing experience
  • Minimum 5 years' people and operational management is a must.
  • Good leadership and management skills to effectively motivate, coach and guide staff to achieve specified performance target
  • Good interpersonal and communication skills
  • Good decision-making skills on suggestions to solve problem encountered by sub-ordinates
  • In-depth knowledge of consumer account/loan/card product features particularly the industrial practices and operations issues
  • Knowledge of regulatory guidelines on banking policies and issues
  • Knowledge of banking/commercial laws and related rules
  • Applicants not fully meet the above requirements will be considered for AVP

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
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