Vice President, Team Head, Customer Due Diligence - Business Banking

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 24 Sep 18 2018-09-24

Vice President, Team Head, Customer Due Diligence - Business Banking

Vice President, Team Head, Customer Due Diligence - Business Banking

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.

We are currently seeking a high caliber professional to join our team as Vice President, Team Head, Customer Due Diligence.

Principal responsibilities

  • ​Lead a team of Know Your Customer Case Managers to support the Know Your Customer Activities mainly through customer calls, desktop search and references to internal information for the Portfolio Managed segment to ensure output are in line with regulatory, compliance and internal standards and fit for purpose
  • Resources planning to ensure overall team productivity will be maintained
  • Control and oversee the overall output quality of the team and constant coaching to ensure team members have enough job knowledge
  • Timely escalation to next level supervision on unresolved issues
  • Act as business champion to work with the different levels of Financial Crime Compliance to ensure end to end efficiency and effectiveness in the Know Your Customer Activities
  • Track and monitor the process and end conclusion of Know Your Customer Activities for management control and oversight
  • Share best practices within and among Portfolio Managed teams and internal working partners on Know Your Customer

  • ​​ Bachelor Degree preferably in Business Management, Finance or Accounting with relevant years commercial experience in the area of relationship management and or service quality management
  • Excellent interpersonal skills and commercial acumen required for rapport building with customers and internal staff
  • Excellent analytical ability and strong writing skill for quality delivery management report
  • Close to market and obtain up to day industry knowledge, market intelligence and product awareness
  • Strong awareness in compliance of regulations, internal guideline and standards
  • Able to plan, organize and drive through results under conflicting priorities and pressures
  • Strong business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Sound knowledge of Commercial Banking products is a must

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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