• Negotiable
  • Mongkok, Yau Tsim Mong, Hong Kong
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-02-17

Client Service Manager

  • Location: Mongkok, Yau Tsim Mong, Hong Kong
  • Salary: Negotiable
  • Job Type: Full time

Provide excellent client services to our business clients regarding our securities services.

· First point of contact for external clients for professional advice, enquiries, resolving of discrepancies and transactional errors

· Provide the high and consistent standards of client service in response to client enquiries , ensuring long and lasting relationships with our clients

· Responsible for client satisfaction with service arrangements and delivery

· Manage client's enquires and ensuring that consistent and efficient service standards are met.

· Work with internal stakeholders for service requirements, enquiries, and instructions

· Continuously review/monitor workflow and strive for efficiencies in time, costs and service levels