- Mongkok, Yau Tsim Mong, Hong Kong
- Permanent, Full time
- Standard Chartered Bank
Client Service Manager
- Location: Mongkok, Yau Tsim Mong, Hong Kong
- Salary: Negotiable
- Job Type: Full time
Provide excellent client services to our business clients regarding our securities services.
· First point of contact for external clients for professional advice, enquiries, resolving of discrepancies and transactional errors
· Provide the high and consistent standards of client service in response to client enquiries , ensuring long and lasting relationships with our clients
· Responsible for client satisfaction with service arrangements and delivery
· Manage client's enquires and ensuring that consistent and efficient service standards are met.
· Work with internal stakeholders for service requirements, enquiries, and instructions
· Continuously review/monitor workflow and strive for efficiencies in time, costs and service levels