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Investor Services Officer II

Computershare Mongkok, Hong Kong
Posted 10 hours ago Permanent Competitive
Investor Services Officer II
Job Description

Location: Kowloon Bay, Hong Kong

We're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life.

We give you a world of potential

We are currently recruiting for an Officer to hold a role in our call-centre. You will join as an Investor Services Officer I, reporting into the Senior Manager, Investor Services.

A role you will love

As an Officer, you will handle telephone enquiries, answer enquiries from shareholders, investors, market intermediaries, employee share plan participants by phone based on relevant database and information. You will also have to arrange to send relevant instruction forms to shareholders by email, fax, or by post upon request.

In addition, you will escalate complaints to relevant parties for further investigation and handling. There will be work-life balance and no over-time work required in this role.

What will you bring to the role?

You will bring some working experience, ideally in a call-centre or a customer services role. You will have excellent interpersonal and communication skills with a pleasant, patient and commitment personality with the ability to work independently.

In addition, it would be ideal to have basic knowledge of HK stock markets and/or employee share plans.

Other key skills required for the role include:
  • Secondary School or above
  • Good command in spoken Cantonese and Mandarin.

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you'll receive a company contribution as well.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options. #LI-KT1

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

About the Team

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Job ID  300000946974056
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