Systems Support Analyst
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website . Department Overview
Capital Markets Technology portfolio consists of Technology solutions for Primary Markets /Investment Banking/GIB Municipal Products/Asset Backed Finance, various Secondary Markets Trading verticals (like Equities, Fixed Income, and Commodities etc.) and Institutional Investor Services (like Prime Brokerage, Futures Commission Merchant Services).Technology group is also organized as cross product horizontals (including Electronic Trading Services, Risk & Compliance Services, and Funding, collateral and liquidity management and Operations technology). About the Role
This is a production support position for Tax and Compliance team in Capital Markets.
Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following: provides support for moderately complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services; uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems or escalates if needed to meet established service level agreements; assists with migrations from development to production, upgrades, installations and/or configurations; may write queries to extract data and validates data loads; participates in project sizing efforts; updates documentation and procedures and provides informal training; troubleshoots network, hardware and software issues using pre-defined guidelines, templates and/or test scripts, identifies and escalates problems; tracks changes and performance trends and participates in process improvement activities; understands BCP, quality, security and compliance requirements for supported areas and monitors changes to identify risk to production systems. Role and Responsibility
Essential Qualification Skills
- Supporting the production applications, and all overnight processes
- Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met
- Following proper escalation procedures
- Performing application health checks and ensuring that all applications are green before the start of business
- Shift Time 05:30 AM IST - 2:30 PM IST and 1:30 PM IST - 10:30 PM IST (We work in two shifts and there is no night shift)
- Bachelor Degree with 3+years of exp in Application Production Support background (preferably on Windows platform)
- Good knowledge of SQL Server Queries.
- Autosys / Control M
- Good knowledge on Linux commands.
- Batch Monitoring and email queue support
- SLA adherence, Change Management and Incident Management
- Monitoring tools ITRS geneos or App Dynamics.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.