Client Services Representative Client Services Representative …

in Hyderabad, Andhra Pradesh, India
Permanent, Full time
Be the first to apply
in Hyderabad, Andhra Pradesh, India
Permanent, Full time
Be the first to apply
Client Services Representative

• Acts as primary technical liaison for the client, sales teams and other internal personnel in pre-sales consulting and project execution.

• Assesses client business requirements, positions company products and solutions. Identifies new business opportunities and shares information with internal and external clients.

• Identifies project and/or process issues and implements solutions to ensure adherence to deadlines and specifications. Recommends systemic modifications to improve processing efficiency.

• Supports other team members by reviewing programs and documentation and making technical adjustments as necessary.
May mentor and train new team members. Advises other team members regarding complicated project issues.

• Coordinate data loading requirements of Ascend clients

• Client interaction will involve web/phone troubleshooting on issues that does not have documented troubleshooting guides.

Knowledge, Experience & Qualifications

• Good presentation skills

• Strong organizational and project management skills.

Strong oral and written communication skills.

• Advanced customer service skills.

• Strong ability to work independently and in a team environment

• Basic mentoring skills

• Strong analytical and problem solving skills.

• Advanced knowledge of computer systems, networks and cloud based technology

• Strong understanding of systems capabilities, software platforms and processes.

• Strong knowledge of PC office software tools.

• Intermediate troubleshooting skills

• Experience working with internal customers and external customers

• Basic understanding of the US banking, lending, and credit industries.

• Knowledge of consumer credit policies, procedures and regulations highly preferred

• Knowledge of Experian products and systems preferred

• Bachelor Degree in Computer Science, Information Systems, or Management Information Systems; or equivalent certifications and experience