Client Services Representative Client Services Representative …

Experian
in Hyderabad, Andhra Pradesh, India
Permanent, Full time
Be the first to apply
Competitive
Experian
in Hyderabad, Andhra Pradesh, India
Permanent, Full time
Be the first to apply
Competitive
Client Services Representative
Responsibilities

• Acts as primary technical liaison for the client, sales teams and other internal personnel in pre-sales consulting and project execution.

• Assesses client business requirements, positions company products and solutions. Identifies new business opportunities and shares information with internal and external clients.

• Identifies project and/or process issues and implements solutions to ensure adherence to deadlines and specifications. Recommends systemic modifications to improve processing efficiency.

• Supports other team members by reviewing programs and documentation and making technical adjustments as necessary.
May mentor and train new team members. Advises other team members regarding complicated project issues.

• Coordinate data loading requirements of Ascend clients

• Client interaction will involve web/phone troubleshooting on issues that does not have documented troubleshooting guides.

Knowledge, Experience & Qualifications

• Good presentation skills

• Strong organizational and project management skills.

Strong oral and written communication skills.

• Advanced customer service skills.

• Strong ability to work independently and in a team environment

• Basic mentoring skills

• Strong analytical and problem solving skills.

• Advanced knowledge of computer systems, networks and cloud based technology

• Strong understanding of systems capabilities, software platforms and processes.

• Strong knowledge of PC office software tools.

• Intermediate troubleshooting skills

• Experience working with internal customers and external customers

• Basic understanding of the US banking, lending, and credit industries.

• Knowledge of consumer credit policies, procedures and regulations highly preferred

• Knowledge of Experian products and systems preferred

• Bachelor Degree in Computer Science, Information Systems, or Management Information Systems; or equivalent certifications and experience

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