Systems Support Analyst Systems Support Analyst …

Wells Fargo
in Hyderabad, Andhra Pradesh, India
Permanent, Full time
Be the first to apply
Competitive
Wells Fargo
in Hyderabad, Andhra Pradesh, India
Permanent, Full time
Be the first to apply
Competitive
Systems Support Analyst
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .

Department Overview
The Consumer Lending Technology group consists of Home lending, Auto and Platform support for various applications across retail/mortgage lending businesses. From achieving sustainable homeownership, managing credit, purchasing a car to financing college, Wells Fargo Consumer Lending cares about our customers. Today, our diversified team provides home lending, auto loans, and student loans to more than 30 million customers.
Role is responsible for providing technology support in Robotic Process Automation support for the business process automation within the Enterprise Information Technology (EIT) area.

About the Role

Responsible for troubleshooting of RPA Bots to maintain the automation is up and running
Is responsible for resolving basic and moderately complex issues, escalates as needed to meet established service level agreements , wherever needed

Responsible for updating the ticket logs, reports wherever needed. Closely works and assists Team Lead in handling scheduled/unscheduled issues like - outages, defects fixing etc

Responsibilities
This analyst position will provide technical analysis of RPA Bots and process, reporting, and tracking duties within the Servicing Governance Team

The resource will actively interact with development teams, various technical partner teams, as well as internal and external business partners to resolve complex issues in a timely manner

Engage and escalate issues, as needed, to more senior resources or partners.

Provide frequent and detailed updates on critical production situations. Document specific information for Production Support Procedures, Escalation Protocols, and Technical Support Documentation.

Essential Qualifications
This analyst position will provide technical analysis at level of L1 , reporting, and tracking duties within the Servicing Governance Team.

The resource will actively interact with development teams, various technical partner teams, as well as internal and external business partners to resolve complex issues in a timely manner

Engage and escalate issues, as needed, to more senior resources or partners.

Provide frequent and detailed updates on critical production situations. Document specific information for Production Support Procedures, Escalation Protocols, and Technical Support Documentation.

Effectively convey root cause analysis of issues in production and UAT environments. Conduct reviews of all open JIRA and PAC2000 items with the respective teams and team members as well all External Vendors. Follow up on urgent requests as required.

Communicate with technical and non-technical partners, while building effective and productive relationships. Assist in weekly, monthly, and quarterly reporting requirements.

Provides technical systems support within a technology organization.

Desired Qualifications

Communicate with technical and non-technical partners, while building effective and productive relationships. Assist in weekly, monthly, and quarterly reporting requirements.

Provides technical systems support within a technology organization.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Region

APAC

Location

Telangana
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