IT Support Specialist - Junior IT Support Specialist - Junior …

Morgan Stanley
in Tokyo, Tokyo-to, Japan
Permanent, Full time
Last application, 04 Jan 21
Morgan Stanley
in Tokyo, Tokyo-to, Japan
Permanent, Full time
Last application, 04 Jan 21
IT Support Specialist - Junior

About the Company

Morgan Stanley is a leading global financial services Firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 747 offices in 42 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Job Details

Morgan Stanley seeks individuals from different backgrounds and experiences as we strongly believe diversity is an opportunity for leading with exceptional ideas. Across all roles, we seek candidates who value honesty, character and diversity to foster an inclusive work environment where all employees feel a sense of belonging, and can partner with colleagues to deliver the best of the Firm to our clients. Professional development is supported through open and honest 360 feedback, career conversations, training opportunities, and mentoring / coaching.

Position Description

The Advisory IT Support Specialist is responsible for providing support services for the Investment Banking, Global Capital Market, Research, Investment Management, and Firm Management divisions in Japan. This role mainly entails project work and consultation with some technical troubleshooting / management escalation.

As a member of End User Services team, you will need to work with other IT departments within Morgan Stanley on various projects and initiatives, representing your business units’ interests, and conversely acting as an IT liaison back to the business.

Duties and responsibilities include:

Service Management

- Act as a liaison between the Business Unit and other IT teams, Joint venture counterparts / vendors

- Project management and execution of specific projects

- Proactively look for innovative and creative ideas

- Work closely with global counterparts on projects & initiatives

- Manage new hardware and software onboarding/testing

- Update support documentation

Incident Management

- Outage / Event management - Understanding the BU impact and communicating with corresponding parties

- Perform impact analysis for business and IT events

- Engagement with other silos in IT for escalation of unresolved problems

Problem Management

- Maintain a stable desktop environment

- Perform root cause analysis for recurring issues and implement remediation / solution

Risk & Regulatory

- Act as an emergency contact point in case of emergency situations

- Assist with risk/audit/inspection related work


Skills Required

- Strong communication in both written and spoken English and Japanese

- Team player and the ability to collaborate

- Multitask and ability to prioritize tasks

- Ability to work independently and drive innovation

- Self-starter with the ability to work independently with little supervision

- Able to operate effectively in a stressful environment

- Analytical and problem-solving skills

- Basic knowledge of the Windows OS and computer hardware

Skills Desired

- Medium to Strong Client service skills

- Project management skills

- Knowledge and experience of Agile concepts / practices

Equal Opportunity Statement

“At Morgan Stanley, diversity is an opportunity—for clients, employees and firm. By valuing diverse perspectives, we can better serve our clients, while we help employees achieve their professional objectives. A corporate culture that is open and inclusive is fundamental to our role as a global leader constantly striving for excellence in all that we do." ―James P. Gorman

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, genetic information, or any other characteristic protected by law.
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