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The Client Service Management Team is dedicated to TA specifically and will independently champion the 'voice' of the client across all TA Teams ensuring an enriched client experience. Under the supervision of the Transfer Agency Only (TAO) Manager, the responsibility of the Client Service Manager (CSM) is to provide a leadership of issue resolution and client management within Transfer Agency. The individual must have a strong sense of ownership and the capacity to work collaboratively across all internal functional areas of TA in order to drive solutions for our client's day-to-day challenges. In addition, the CSM must work closely with the wider cross border teams to ensure that the delivery of TA services and relationship towards the end client is a seamless part of the holistic solutions package
Main Duties Include: