Remote Technical Support (Vietnamese Speaking) Remote Technical Support (Vietnamese Speaking) …

IBM
in Cyberjaya, Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
IBM
in Cyberjaya, Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Remote Technical Support (Vietnamese Speaking)
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. They may also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients. They are responsible for resolving problems and performing IMACs within Service Level Agreement objectives (SLA), and completing all related administrative duties. As the main interface to the client, they need to understand the local and regional infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem. Strong client communication and business skills are therefore needed since direct client interaction is often required. Accordingly, they have a direct impact on client satisfaction, and therefore, need to understand their account/site environment.

Responsibilities:

  • Resolve client hardware/software PC problem tickets

  • Resolve tickets within the client SLA and obtain a high Client Satisfaction Rating

Skills:

  • Experienced in Client Support

  • A technical knowledge of the supported platform is required as well as a working knowledge of the hardware

  • Server hardware troubleshooting skills e.g. System X, Storage, PureAppliance

  • Software skill e.g. MS Windows Server, VMware, Linux

  • Good communication with Vietnamese Language Skill is mandatory


Required Professional and Technical Expertise
  • Fresh graduate or 1-2 years experience in IT Helpdesk/ Service Desk Support/ Customer Service Support
  • Good command of English and Vietnamese


Preferred Professional and Technical Expertise
  • Server hardware troubleshooting skills e.g. System X, Storage, PureAppliance
  • Software skill e.g. MS Windows Server, VMware, Linux


About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Preferred Education:
Bachelor's Degree

Commissionable:
No

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