Specialist - Chatbot Specialist - Chatbot …

AIA Bhd
in Cyberjaya, Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
AIA Bhd
in Cyberjaya, Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Specialist - Chatbot
Job Summary:

Supports UAT to ensure the deliverables of Chatbot and RPA are able to achieve the highest level of productivity, operations efficiencies, quality and customer satisfaction.

Key Responsibilities:

Chatbot and Robotic Process Automation (RPA) Planning, Implementation and Support
  • Supports the UAT test for chatbot and RPA development to achieve the highest level of productivity, operations efficiencies, quality and customer satisfaction;
  • Works closely with parties from relevant business units and supports business units to verify the accuracy of chatbot contents in its dialog response;
  • Executes effective and timely UAT test to ensure new chatbot/RPA services implementation and ongoing maintenance are in place;
  • Delivers and executes effective AI training to chatbot through knowledge content management, NLP training and bot dialog review;

Other responsibilities
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements .


Job requirement:
  • Education - Diploma / Degree graduate in Business Admin, management, biomedicine, Insurance studies or certificate equivalent.
  • Minimum 3 to 4 years of experience in customer service in call centre environment / healthcare / insurance industries
  • Certifications/licenses - LOMA / other customer service certified will be an added advantage
  • Proficient in written in Mandarin, spoken Cantonese will be an added advantage
  • Proficiency in MS Office, MS Outlook, MS excel
  • Experience in Group Insurance is an added advantage
  • Hands-on experience in chatbot and RPA development and support
  • Basic insurance and pension knowledge would be definitely an advantage.


Job Segment: Call Center, Customer Service
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