Specialist, Travel Claims Specialist, Travel Claims …

AIA Bhd
in Cyberjaya, Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
AIA Bhd
in Cyberjaya, Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Specialist, Travel Claims
Job Summary & Key Responsibilites
  • Handle all cases of general insurance claims (including travel, home care, domestic heler & etc) independently and within required benchmarks.
  • Review and approve cases that exceeds subordinates' authority within required benchmarks
  • Ensure meeting personal quality, turn around time and productivity benchmark.
  • Provide training for new joiners on processing rules and products knowledge including Review and Feedback for On-The-Job training cases towards certification with Claims Approval Authority, as stipulated in the Claims Approval Authority guidelines.
  • Able to communicate and liaise with external parties such as reinsurer and loss adjuster.
  • Prepare report claim experience, quality, trends and patterns analysis, with a view to identifying issues & problems, formulating solutions and strategies as part of the risks management and control responsibilities and its implementation.
  • Organize and implement team engagement activities to foster closer team spirit and create work life balance environment.
  • Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements


Job Requirements:
  • University or college graduate holding appropriate professional qualification, with at least 3 years working experience with 2 years related experience in general claims, with solid experience of travel claims is preferrable.
  • Good communications and presentation skills.
  • Self-motivated and customer orientated.
  • Sound problem solving.
  • Time management skills.
  • Computer literate in MS Office.
  • Preference for proficiency in both spoken and written Chinese and English, with strong written skills.
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