CUSTOMER ADVOCACY - Corporate Communication

  • Competitive
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • OCBC Bank (Malaysia) Berhad
  • 23 Sep 18 2018-09-23

CUSTOMER ADVOCACY - Corporate Communication

The impending rollout of the BNM Fair Treatment of Financial Consumers Guideline (currently at exposure draft stage) will make it necessary to beef up the current Customer Advocacy team.

The role of the new hire will be, among others, to assist in the following:

  • Formulate the new fair treatment charter
  • Revamp the existing fair dealing framework
  • Renew and revamp existing policies
  • Develop the content and format of reports
  • Review and revamp training materials
  • Formulate recruitment material for assessing potential new hires bankwide
  • Review customer contracts (existing and new) for fairness and rewrite in plain language
In addition, the successful candidate will assist the Head of Customer Advocacy in the regular day-to-day running of the Department, including roles related to the running of the Fair Dealing Committee (FDC), Malaysia Product Suitability Committee (MPSC) and New Products Approval Process (NPAP).

  • Excellent spoken and writing skills (English)
  • Good interpersonal and communication skills
  • Good at Powerpoint, Excel and Word
  • Good organisational skills
  • Able to work under pressure and independently
  • Team player
  • Prior experience in product management, risk or compliance would be an advantage.