Debt Manager Administrator & Project Support

  • Competitive
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • OCBC Bank (Malaysia) Berhad
  • 23 Sep 18 2018-09-23

Debt Manager Administrator & Project Support

Financial

  • Participate in Collections related projects to ensure Collections processes are align with the bank processes and also projects for continuous improvement to ensure efficient prevention and recovery processes.
Compliance
  • Perform exception report checking to mitigate irregularities in the system flow.
  • System compliance (e.g. conduct Disaster Recovery test and provide timely supports for Business Continuity Management connectivity test, ensure timely submission for RCSA/RRSA).
  • Responsible to keep an updated inventory list of DM licenses, and PC/Laptop.
Processes
  • To ensure smooth operation of Debt Manager
  • To raise issue to IT via ITSR, ITSC and follow through till item close or production roll-out
  • Perform critical daily, weekly and monthly tasks:-
    • Query to extract DM raw data
    • SMS blast
    • Production issue
  • Create/maintain routers and set up parameters to align with department needs and ensure DM related manual is regularly updated with any changes in production.
  • To update Debt Manager Business Design Specification and other DM related documents
  • Perform health check by extracting queries for reporting and conduct in-depth analysis, collaborate with Unit Heads to implement strategies to achieve goals and improve recovery efforts.
  • Responsible for implementation of all DM defects/enhancements and ensure successful roll-out.
  • Provide system support to new initiatives launched by business units.
  • To assist Unit Head to provide support on DM system and train Collections & EMB staffs when require.
  • Conduct User Acceptance Test. Document all test results and track outstanding test issues until closure.
Human Capital
  • Take on ad hoc projects and tasks assigned by Unit Head / HOD.


Qualifications
  • Able to work in a team and work towards performance excellence
  • Possess strong communications and negotiation skills.
  • Possess good interpersonal and people management skills.
  • Able to manage the implementation of major enhancements and/or projects end-to-end.
  • Ensure quality and delivery of enhancements/projects on time and within the allocated budget.
  • Possess strong process and workflow management skills.
  • Resolve issues and manage expectation.
  • Prepare functional/user requirement and test scripts for system enhancement
  • Good technical, communication and inter-personal skills.
  • Good understanding of system development life cycle process or project management and/or Collections processes would be an advantage.
  • Positive attitude together with initiative; and able to work independently
  • Good knowledge of Microsoft Words, Excel, and PowerPoint.