GT CBIB - ECeCS - 1 View - L1 Application Support Analyst GT CBIB - ECeCS - 1 View - L1 Application Support  …

CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
GT CBIB - ECeCS - 1 View - L1 Application Support Analyst
  • To provide day to day 1 st level support functions and perform basic troubleshooting of issues raised by users

Key Responsibilities *
  • Receive and investigate problem logs to determine recommended resolution
  • Escalate/Work with level 2 support team to resolve reported problems
  • Maintain selected parameter & master data maintenance as required to fulfil service requests
  • Ensure incident tickets are resolved within SLA
  • Provide regular feedback and status of issues to the appropriate parties, including inputs to knowledge base
  • Establish root cause for issues resolved
  • To perform testing when required
  • To provide support during off office hours including weekends


Qualifications
Qualifications
(Basic Degree/Diploma etc)

Degree (Computer Science, MIS or a similar technical field is preferred)
Professional Qualification and/or Regulatory, Licensing requirements

N/A

Relevant Work Experience
At least 8 years experience in a production support environment for Siebel CRM
Required Competencies and Skills *

Competencies/Skills
(Essential to succeed in this job)

Technical/Functional skills
  • Investigation and root cause analysis
  • Fundamental Siebel Configuration and EAI Technical Knowledge.
  • Familiar with basic Siebel maintenance such as User ID maintenance, Position Maintenance, Division Maintenance, View and Responsibility maintenance
  • Basic troubleshooting knowledge is required


Personal skills (Soft Competencies [Core/Leadership])
  • Customer Service oriented.
  • Ability to perform multiple tasks simultaneously whilst working under pressure.
  • Ability to communicate effectively in a multidisciplinary environment of both functional and business resources
  • Forward thinking, dynamic and innovative
  • Works independently
  • Demonstrated systems thinking ability
  • Willingness to learn and take up new challenges


Close
Loading...