IT Operations Specialist IT Operations Specialist …

Accenture
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Accenture
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
IT Operations Specialist
  • Administer the data network, servers, pcs, VPN, etc. in MESANA Region.
  • Purchase hardware and software based on Association need and with management approval.
  • Provide IT support and install software on client pcs according to the Association IT policy.
  • Work on Projects within the region and provide necessary information to management when required.
  • Maintain hardware inventory and assist management in executing contract agreements (including
  • leasing agreements).
  • Maintain a good understanding of IT policies and an ability to highlight applicable policy to staff.
  • Support all the staff by ensuring a virus free environment in their devices.
  • Support other departments in the smooth operations of their local activities.
  • Search for the best solutions for all the MESANA region offices in terms of IT and communication Infrastructure changes.
  • Travel to Regional offices when required including annually for meetings and to provide IT support and resolve issues as needed.
  • Attend staff training on processes and applications.
  • Ensure a high customer satisfaction level within the region.
  • Ensure a good relationship with stakeholders.
  • Ensure that the most appropriate technology is in place to meet business need.
  • Recommend new software and hardware solutions when these solutions will improve the performance of Association systems.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, etc.
  • Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
  • Maintain availability to provide service on weekends and off hours.
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