IT Shift Operations Executive IT Shift Operations Executive …

HSBC Bank (M) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 23 Aug 19
HSBC Bank (M) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 23 Aug 19
IT Shift Operations Executive
Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within HSBC Technology and Services IT Data Centre & Services Management is seen as an enabler for the business, providing quality services that are always available using innovative technologies that will ensure HSBC remain at the leading edge in the development and delivery of high-quality, customised banking systems. Services are provided through a catalogue of standard products that provide excellent quality, delivered on time and are competitively priced to meet both the current and future IT challenges facing the Group.

We are now inviting qualified individuals to join this team in the role of IT SHIFT OPERATIONS EXECUTIVE -Data Centre & Service Management

Role Purpose
Provide and support DCSM under the various technology domains to HSBC Malaysia

  • Comply with guidelines in the IT Functional Instruction Manual.
  • Able to work in a data centre environment, on a non-standard or shift working hours.
  • Possess service and incident management skills to deliver optimum service availability.
  • Comply with various checks and controls guidelines to reduce operational risk and ensure observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors & external regulators.
  • Ensure awareness of IT FIM, SOX, BNM compliance requirements & implementation of Group Compliance Policy.
  • Contribute to the overall Bank strategy on quality management, control and productivity. Manage operational costs/overheads without compromising security, risks and financial loses, generate ideas to streamline and improve workflow for greater efficiency and productivity.

  • Preferably educated to a degree level, within IT with relevant industry experience
  • Ability to build strong relationships and communicate on complex issues with a wide spectrum of stakeholders.
  • Good interpersonal skills and initiative to share on-going changes with others.
  • Solid background in developing and managing operational processes.
  • Fluent in verbal and written English.
  • Ability to work in a diverse, global environment.