• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citigroup Transaction Services (M) Sdn Bhd
  • 21 Nov 17

MYS CTSM KL - Fraud Manager

MYS CTSM KL - Fraud Manager

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17069266


Description

Job Descriptions:
  • Manage the Fraud Investigation team and their overall effectiveness by supporting them in the use of their day to day
  • applications
  • Align team objectives, goals and tasks to compliment the department and corporate strategies and responsibilities
  • Meet with the team to set the team's objectives, goals and development plans
  • Provide coaching, mentoring and feedback to team members in alignment with Citi program
Qualifications - External
  • Excellent verbal and written communication skills.
  • Excellent analytical skills with an ability to detect unusual patterns from large data
  • Fluent in local language for specific countries (Hong Kong - Cantonese, Singapore - Mandarin, Philippines -Tagalog,
  • India - Hindi)
  • Highly alert, sensitive, logical and ability to exercise good common sense
  • Disciplined, vigilant and able to work under pressure
  • Flexible and willing to perform shifts to support 24X7 operations
  • (Card & Banking only)
  • 3-5 years experience in Fraud, Customer Services or Banking Operations


Qualifications

Qualifications
  • Excellent verbal and written communication skills
  • Excellent analytical skills with an ability to detect unusual patterns from large data
  • Fluent in local language for specific countries (Hong Kong - Cantonese, Singapore - Mandarin, Philippines -Tagalog
  • Highly alert, sensitive, logical and ability to exercise good common sense
  • Disciplined, vigilant and able to work under pressure
  • Flexible and willing to perform shifts to support 24X7 operations
  • (Card & Banking only)
  • Proactive, able to work independently and a good team-player
  • 3-5 years experience in Fraud, Customer Services or Banking Operations