Secured Litigation & Recovery Manager Secured Litigation & Recovery Manager …

OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Secured Litigation & Recovery Manager
Manage and lead Secured Litigation - To handle all NPL customers and to initiate legal actions (foreclosure / litigation) in order improve NPL and to increase Recovery / Upgrades of NPL accounts for Secured portfolio.

Duties and Responsibilities:

  • Lead the team to achieve the target indicators set in terms of delinquencies flow through, NPL / NPF and specific provisions for Secured products
  • Monitor and review collector's productivity and effectiveness
  • Manage and to achieve the target indicator set in terms of delinquencies and recoveries
  • Contribute to meet department financial KPI and departmental cost
  • Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, et
  • Submission of CSA / RRSA and other relevant reports within due date
  • Manage the NPLs of Secured portfolio including instituting legal actions ie. Foreclosure end to end process and civil actions
  • Review and ensure all legal and foreclosure proceedings is timely acted
  • Handle and manage customers objections or issues escalated
  • Prepare proposals for restructuring, composite settlement or instalment plan
  • Monitor Collectors performance closely and coach and guide weaker collectors to achieve KPIs sets.
  • Manage staff resources and ensure smooth operations of the team daily.
  • Attend and process customers request whenever necessary
Human Capital
  • Develop staff to a higher level of performance through personal coaching; appraisals and training
  • Plan for continuity and succession of jobs by recognising and developing staff potentials
  • Implement new initiatives to constantly improve Employee Satisfaction; maintain high morale of staff and retain good performers in the team
  • Take on ad hoc projects and/or special tasks assigned by Unit Head / HOD
  • Back up Unit Head during their absence.

  • Able to lead and inspire a team to achieve delinquency and productivity targets
  • Hands-on experience in Collection, Recovery & Litigation process
  • Basic knowledge and practical experience on litigation process and understanding of regulatory requirements
  • Practical knowledge and experience on unsecured products and collection systems
  • Good negotiation skills
  • Good communication and inter-personal skill
  • Strong in process and workflow management to achieve higher efficiencies
  • Minimum 3 years of Collections experience in Secured
  • Proficient in English and good writing skills
  • Pleasant disposition with good interpersonal and communication skills
  • Positive attitude together with initiative; and able to work independently
  • Able to motivate team towards achieving goals
  • Good knowledge of Microsoft Words, Excel, and PowerPoint