Support Specialist Support Specialist …

Standard Chartered Global Business Services Sdn Bhd
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Global Business Services Sdn Bhd
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Support Specialist
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


Job Purpose


The primary objective is in analysis of Security Product & platform issues, schedule resolutions, implement the resolutions, verify, validate and deploy the resolution in Production. The position would report to PSS Team Level 1 Support Manager and provide updates on the status of PSS issues, SLA compliance etc. Where required, the PSS support Analyst would have to liaise with Business in order to explain / get the clarifications required. A key derived responsibility would be to ensure high availability of the supported application as per or better than agreed upon SLAs.



The Role Responsibilities

The responsibilities include the following:
  • Help the PSS Team to provide coverage on a 7 day a week, 24 hour per day (24/7) basis
  • Take End to End ownership of Security Technology Services incidents and Requests in order to resolve them within agreed objectives and to the satisfaction of customers
  • Help PSS Team debug difficult issues and achieve resolution
  • Meet or Better assigned SLAs
  • Improve stability of applications through root-cause analysis and undertaking preventive / perfective maintenance activities
  • Look at ways of improving the processes in order to achieve continuous productivity and quality improvements
  • Adherence to the specified standards of Quality and Audit / Risk requirements
  • Upholding the Values of the Group and Company at all times and Compliance with all applicable Rules/ Regulations and Company and Group Policies.
  • To build relationship & network with stakeholders within & outside STS
  • Ensure customer satisfaction through improved service and quality

Our Ideal Candidate


Qualifications:


Essential: Graduate in Computers or other Technical certifications

Desired: Post Graduation in Science / Others, Technical certifications

Experience:

Years of Experience: A minimum of 5 to 7 years of experience in the Enterprise Splunk suite under SMA domain.

Nature of Experience: Experience in supporting business critical applications - in Security Technology Services space

Product/Skill Knowledge: Experience in Enterprise Splunk Suite, HIDS, DAM of SMA domain and hands on in Python / Java scripts, Oracle PL/SQL, UNIX Shell Scripting

Essential Skills / Aptitude:
  • Experience in Production support is mandatory
  • Good interpersonal and communication skills
  • Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner.
  • Strong ethics, loyalty and genuine concern for the needs of others
  • Adept at applying generalist IT knowledge to specific problem resolution situations
  • Familiarity with hardware/software components and terminology.
  • Strong customer service background, ability to work in a team environment, enjoy working with people
  • Strong analytical and statistical skills
  • Self Learner / Quick Learner
  • Proven ability to Multitask
  • Demonstrated customer service skills
  • Ability to ensure all client requirements is met along with overall client satisfaction.
  • Adherence to the specified standards of Quality and Audit / Risk requirements
  • Coordinating with other business functions to develop and implement plans
  • Ensure proper communication across all lines of authority within the team

Apply now to join the Bank for those with big career ambitions.
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