Unit Head, Collections Strategy & MIS Unit Head, Collections Strategy & MIS …

OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Unit Head, Collections Strategy & MIS
  • Contribute to meet department financial KPI.
  • Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, etc
  • Ensure timely submission of compliance reports, ie CSA, RRSA and BNM Regulatory reports
  • Provide analysis on delinquency trend, monthly collection/portfolio performance to Consumer & EmB Risk Head, Collections Head and respective functional head as to ensure action plan or control is in place to improve portfolio health or to prevent triggers.
  • To perform yearly and quarterly review on budget and capacity planning as to ensure Collections are able to support the business based on latest performance trend and staff force conditions.
  • To ensure MIS team execute critical tasks that impacts SP or GL by providing exception reports for collection operation by providing updated daily positions / SP forecast
  • Perform validation on Collectors' Standard of Performance (SOP) and Account per Collector Ratio (ACR).
  • Perform validation and tracking on new and existing Collections strategies.
  • Work with the Debt Manager Administrator to enhance and improve the collection processes.
  • Support Collections initiatives to control performance, delinquency rates and credit losses.
  • Assist in presenting analytical observations and influencing business decision-makers to propose policy recommendations
  • Review department monthly expense and accrual account to ensure department cost is within KPI.
  • Support process enhancement and improvement of other units in the department through system development and maintenance.
  • Preparation and compilation of monthly or adhoc reporting (includes presentation materials), if any.
Human Capital
  • Develop staff to a higher level of performance through personal coaching; appraisals and training

  • Plan for continuity and succession of jobs by recognising and developing staff potentials
  • Implement new initiatives to constantly improve Employee Satisfaction; maintain high morale of staff and retain good performers in the team.
  • Take on ad hoc projects and tasks assigned by the HOD
  • Backup other Unit Head during their absence

  • Possess strong analytical skills
  • Possess good interpersonal and people management skills
  • Practical knowledge and experience on unsecured and secured products, collections and recovery system
  • Have a sound understanding of all key aspects of risk management from Collections to remedial management
  • Relevant Tertiary or equivalent professional qualification
  • 3 to 5 years of working experience in Collections experiences
  • Preference for candidates with experience in programming languages i.e. SAS and knowledge in data management, analysis and simulation.
  • Committed in completing assignment within deadline, strong interpersonal and communication (oral and written) skills
  • Strong business knowledge in Retail Loan, Deposit and Cards is essential