Technical Specialist - Technology Services
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
- The application he is supporting is part of Trade Business Domain
- As a Production support team member, he/she should follow Incident Management, Problem Management, Change Management processes
- This position should manage end-to end production support of the given application including incident management, problem management, change management and SRM
- Operations, Product and Delivery Team
He/She should responsible for the following: -
- Analyse the Assigned production issues
- Actively coordinate with production support team on burning issues
- Get inputs from PSS team for assigned Jiras
- Monitor on work assignments on Jira
- Fix and update the production issues
- To ensure that all JIRAs assigned for Sprint should complete on time
- To support Week-end change related activities
- To attend the comply with Scrum model of working
- Actively coordinate with the team on distribution of workload
- Help to look-into production queries if urgency is there
- Work on Service Improvements proposed
- Understand new monitoring requirements for the project change
- Getting updates on the latest projects deployed
- Attend walkthrough with the relevant stakeholders to understand the Project change
- Ensure to get all project/change related artefacts and check-in the same in SharePoint which are required for future Audit purpose
- To perform Batch Support after the completion of the change
- Support BAU during General/Night/Afternoon shift
Apply now to join the Bank for those with big career ambitions.