Unit Operational Risk Manager Unit Operational Risk Manager …

Standard Chartered Bank
in Makati City, Makati City, Philippines
Permanent, Full time
Be the first to apply
Standard Chartered Bank
in Makati City, Makati City, Philippines
Permanent, Full time
Be the first to apply
Standard Chartered Bank
Unit Operational Risk Manager
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

The Unit Operational Risk Manager represents the ITO-CIB Operations as a first line of defence, implements the Standard Chartered Enterprise Risk Management Framework (ERMF), and supports the Group's Operational Risk policy and associated operational risk procedures to ensure that front office operational risks are effectively managed at the business unit level.


  • Responsible for understanding the Group's business strategy and its implications for the operational risk management role

  • Responsible for supporting ITO-CIB Operations initiatives at the country level
  • Provide guidance on any operational risk remediation with support from SORO and respective risk owners
  • Responsible for adherence to specified BAU operational risk deadlines
  • Responsible for being key escalation contact for Operations for the back office operational risk related incidents and queries that arise
  • Responsible for coordinating with stakeholders in the country and with other ITO-CIB operational risk managers to increase sharing of key learnings and best practices
  • Accountable for ensuring Risk Acceptance requests are completed by process owners for material risks and control failures identified. Accountable for the provision of these templates to second line operational risk team for review and approval prior to submission to relevant governance forums / committees
  • Responsible for the implementation of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards, including monitoring of any Key Control Indicators (KCIs)
  • Responsible for ensuring quality of information recorded in the risk tracking system, as well as ensuring accuracy, completeness of data, driving the timely resolution of outstanding actions
  • Responsible for supporting Operations in minimizing operational risks and losses, and ensuring material operational losses are investigated to prevent recurrence
  • Identify non-standard processes within Operations and recommend appropriate control mechanisms
  • Working with the Senior Operational Risk Officer (SORO), responsible for ensuring Root Cause Analysis (RCA) is completed by process owners for key risk events.
  • Review audit findings and key themes, assisting Operations to achieve resolution in line with operational risk appetite
  • Responsible for coordinating internal and external audit reviews relating to operations - liaising with stakeholders to ensure timely / accurate information is provided.
Risk Management
  • Responsible for providing guidance to Operations on working towards an advanced MCA, driving improvements in year-on-year average MCA ratings
  • With the guidance and support from Risk Owner and Process Owner, continuously identify and evaluate operational risks arising for new processes, regulatory and thematic risks, and assist in the implementation of appropriate controls to mitigate these risks in country
  • Responsible for ensuring compliance with policies applicable to ITO-CIB Operations which impact operational risk. Challenge processes, procedures, and policy if there is opportunity for improvement
  • Responsible for speaking out on emerging risks
  • Responsible for identifying knowledge gaps, assist in the development of training on Operational Risk for Operations
  • Participate in periodic peer reviews to ensure consistency of risk management approach and support the operations in embedding best practices
  • Responsible for escalation of issues, blockages, challenges and trends to the regional lead, CIO and business head when required

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Working with the SORO, RCO and country compliance team, review new or revised regulations and implement new control measures and develop risk-based control validation checks for implementation where required

Our Ideal Candidate
  • Knowledge of CIB Operations
  • Relevant business experience in operations, business analysis or project management
  • Clear understanding of the Bank's Operational Risk Framework or equivalent experience gained in other organisations
  • Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships
  • Strong analytical skills, detail-focused with the ability to interpret large volume of information
  • Problem solving skills with ability to influence across all levels of business
  • Ability to independently drive initiatives with minimum hands-on supervision

Apply now to join the Bank for those with big career ambitions.