Data Integrity Consultant 1 (IDPO) Data Integrity Consultant 1 (IDPO) …

Wells Fargo
in Manila, National Capital Region, Philippines
Permanent, Full time
Be the first to apply
Wells Fargo
in Manila, National Capital Region, Philippines
Permanent, Full time
Be the first to apply
Data Integrity Consultant 1 (IDPO)
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview
Data Management & Insights (DMI) designs Wells Fargo's future data environment, coordinates end-to-end data governance and oversight, partners with the technology organization to operate the data infrastructure, and provides next-generation analytic insights to drive business strategies and help meet Wells Fargo's commitment to satisfy the financial needs of our customers.

About the Role
Internal Data Privacy Operations (IDPO) will be responsible for three key functions, these includes (1) Addressing data privacy requests received by contact center and via e-mail through data research techniques, such as technical querying of databases within the Privacy Portal, (2) Conducting data quality assessments, and (3) Taking action to redact/delete data, as requested within the assigned SLA.

  • Processing of Data Subject Requests (DSRs)
  • Perform Identity Verification of the Individuals/Entities making the Data Privacy requests
  • Research and analysis of Data in scope for accuracy
  • Adhering to the SLAs, compliance with the process and following the escalation procedures
  • Update the tickets with appropriate notes through the life cycle of requests
  • Coordinating with various stakeholders during the Processing of the requests
  • Provide updates to Lead/Manager and seek guidance as required
  • Review of requests and prioritization for processing

Market Skills and Certifications

Essential Qualifications
  • Must be a college graduate of a 4-year program/course
  • 3+ years of experience with Business Operations
  • Experience or strong understanding of data privacy policies or laws
  • Expertise with Incident Management and workflow tools
  • Experience with any workflow tools and ability to adopt to new tools
  • Strong verbal and written communications
  • Highly refined and professional verbal and written communications
  • Strong understanding of SLA and expertise with adhering to the timelines
  • Experience in coordinating with various stakeholders located globally
  • Core work hours will be 3 :00PM to 12:00PM Manila time.
  • Candidates must be flexible in working or extending work hours if deemed necessary by the business
  • Must be amenable to work in McKinley Hill area, BGC, Taguig City

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.