Phone Banker 2 (Bilingual) Phone Banker 2 (Bilingual) …

Wells Fargo
in Manila, National Capital Region, Philippines
Permanent, Full time
Be the first to apply
Wells Fargo
in Manila, National Capital Region, Philippines
Permanent, Full time
Be the first to apply
Phone Banker 2 (Bilingual)
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

About Wells Fargo Enterprise Global Services

Wells Fargo Enterprise Global Services (WFEGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, PVSI, WIM, Wholesale, Consumer banking and Enterprise Functions. WFEGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about WFEGS at our International Careers website.

Department Overview

The Payments, Virtual Solutions and Innovation (PVSI) group brings together the company's robust payments platforms, digital capabilities, online, mobile and phone channels and innovation teams. PVSI also invests in research and development and strategic partnerships to design and build next generation products and customer experiences. PVSI teams at WFEGS provides processing and voice support across locations to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers more effectivity and efficiently. Wells Fargo Virtual Channels (WFVC) is part of PVSI business division. WFVC serves consumer and small business customers through digital (online, mobile and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs and more. WFVC serves over 27 million customer interactions annual through digital and contact centers.

About the Role

Our Phone Bankers are responsible for responding to routine and complex customer inquiries regarding checking accounts, savings accounts and debit cards. Common transactions include deposit availability (checks), handling declined transactions and reporting unauthorized transactions.


  • Quickly answers customer inquiries in a friendly and courteous manner
  • Delivers exceptional service to our customers by going out of their way to please them
  • Provides first call resolution, while following strict procedures that meet compliance guidelines
  • Identifies and offer customers the products and services that they need and want to succeed financially

Market Skills and Certifications

  • Associate degree holder or completed 2 years of college education with no back subjects is required
  • At least 1 year of experience as Bilingual (English/Spanish) Customer Service Representative
  • At least 2 years of experience as a Bilingual (English and Spanish) Customer Service Representative
  • Must have 2 years of voice customer service experience supporting a US client in a contact center environment
  • Experience and exposure to customer survey driven (CSAT) account is a must
  • Above average English communication skills is expected
  • Must be open to shifting schedules
  • Willing to report during weekends and holidays
  • Willing to work in McKinley Hill Taguig

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.