Client Delivery Operations Specialist, Associate Client Delivery Operations Specialist, Associate …

State Street
in Gdańsk, Pomorskie, Poland
Permanent, Full time
Be the first to apply
State Street
in Gdańsk, Pomorskie, Poland
Permanent, Full time
Be the first to apply
State Street
Client Delivery Operations Specialist, Associate
Purpose Of Role:
To ensure that all deliverables are produced and dispatched on time in accordance with client service level agreements and agreed quality standards.
The candidate will liaise with State Street colleagues in the UK and across other global locations.
Core responsibility is query management and responses to clients, third parties and internal State Street groups.

Specific Duties:
Execute core activities
• Build strong relationships with our clients through the provision of daily support and prompt resolution of queries
• Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve queries within agreed timescales
• Responsibility for complex query resolution, demonstrating an ability to work independently
• Collaborate with Centre of Excellence and Shared Service teams to facilitate delivery of all core client services in line with Client Service Schedule / Service Level Agreement
• Complete non-standard or ad hoc reporting for delivery to clients within prescribed deadline
• Act as a subject matter expert for operational matters
• Proactively share new ideas to support process improvements
• Assist clients with market opening requests and support ad-hoc transition / re-structuring activity
• Support client use of State Street online reporting platform
• Ensure the line manager (and others, as appropriate), are kept informed of all issues/ problems/queries/work in progress that may impact on the quality of service being given
• Build strong relationships with COEs and other internal departments
• Contribute to projects impacting the wider group

Participation in oversight / governance of process delivery teams
• Escalate issues with Global Process Delivery CoEs / Shared Service sites via the Oversight Governance Team
• Participate in shared service/client conference calls or meetings
• Provide feedback on Shared Services/COEs and maintain issues log

Managing core activities and risk
• Perform core risk and control processes: (credit risk approvals; failed trades; overdrafts; non-receipts, high risk IMT review, high risk cash break review)
• Ensure timely and accurate completion of team checklists as required
• Review operating procedures and ensure they are kept up to date
• Perform team housekeeping duties, filing, rota tasks

Participation in training and development
• Provide on the job coaching and support to less experienced members of staff
• Develop expert knowledge of State Street systems and operating model
• Maintain the specialist knowledge and skills required to perform the role effectively
• Actively participate in appraisal process by suggesting appropriate development priorities
• Develop knowledge of State Street policies and guidelines
• Ensure a thorough understanding of the 'Risk' escalation chain e.g. for operational issues and suspicious transactions

Basic goals and requirements for job position are set in Performance Management System
Work Parameters or Boundaries:
  • Internal State Street Poland procedures & regulations.
  • FSA Regulations - required for UK teams.
  • Performance Management System.


Specific Qualifications / Skills:
  • MCH knowledge preferred
  • Broad understanding of fund administration
  • Studying towards the IAQ
  • Positive attitude
  • Good team player who is flexible to change
  • Should be capable of working in a deadline driven environment whilst maintaining accuracy and focus
  • Strong written and verbal communication skills

Level of Education:
Business degree from University or equivalent/relevant market experience

Previous Level of Experience:
  • Experience within fund administration or similar environment is essential