Client Servicing Representative, A2 Client Servicing Representative, A2 …

State Street
in Gdańsk, Pomorskie, Poland
Permanent, Full time
Be the first to apply
Competitive
State Street
in Gdańsk, Pomorskie, Poland
Permanent, Full time
Be the first to apply
Competitive
State Street
Client Servicing Representative, A2
Major responsibilities:
  • Establish and maintain good business relationships with our client and assist with their inquiries in a professional manner
  • Establish and maintain an effective collaboration with the joint venture offshore teams as well as onshore Munich and Irvine teams
  • Track the joint venture team's quality by monitoring their work results, external communication and observance of deadlines across a multitude of products/workflows including: Fixed Income, Derivatives, FX, Repo and Collateral Management.
  • Creation of intraday and MIS reporting for the tracking of KPIs
  • Address findings and errors in order to prevent occurrences and create written procedures where needed
  • Escalation contact for the client, several local and foreign banks, investment companies, brokers as well as internal departments globally
  • Independent research and resolution of complex issues that may arise; liaising with various counterparts on behalf of the client
  • Support project work to conceptualize and implement new team related processes or optimize existing processes
    Education, Experience and Skills:
  • University/College degree in Finance, Economics or related areas of study
  • Experience in the financial servicing sector with understanding of various financial instruments, especially fixed income and derivatives
  • Experience in fixed income and cash settlements beneficial
  • Experience with Tri-Optima (Tri-Resolve) and/or Acadia Soft Margin Sphere beneficial
  • Good technical skills in using MS Office
  • Fluency in English required, with additional European languages highly beneficial
  • Strong organizational and communications skills as well as team orientation
  • Ability to deal with external as well as global operating parties in an efficient manner, considering cultural differences
  • Self-motivated with the strength to take control and ownership of a situation
  • Able to operate under pressurized situations with time sensitive deadlines
  • Education, Experience and Skills:
  • University/College degree in Finance, Economics or related areas of study
  • Experience in the financial servicing sector with understanding of various financial instruments, especially fixed income and derivatives
  • Experience in fixed income and cash settlements beneficial
  • Experience with Tri-Optima (Tri-Resolve) and/or Acadia Soft Margin Sphere beneficial
  • Good technical skills in using MS Office
  • Fluency in English required, with additional European languages highly beneficial
  • Strong organizational and communications skills as well as team orientation
  • Ability to deal with external as well as global operating parties in an efficient manner, considering cultural differences
  • Self-motivated with the strength to take control and ownership of a situation
  • Able to operate under pressurized situations with time sensitive deadlines
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