Client Relationship Expert- Commercial Cards Client Relationship Expert- Commercial Cards …

Citi
in Warsaw, Mazowieckie, Poland
Permanent, Full time
Be the first to apply
Competitive
Citi
in Warsaw, Mazowieckie, Poland
Permanent, Full time
Be the first to apply
Competitive
Client Relationship Expert- Commercial Cards
In 2002, Citi established its regional Commercial Cards business to cater to the ever growing needs of its clients, providing Travel, B2B and Virtual card solutions. The regional EMEA business now covers more than 500 corporate clients, 45 markets with significant further expansion underway.
Responsibilities:
The main responsibility for Client Relationship Expert is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns. Day to day work consists of the following:
  • Frequent proactive client communication: regular conference calls resulting in action plans. Schedule, organize and carry on regular client service face to face reviews in collaboration with Account Management/ Relationship Management and other functional areas where relevant;
  • Influence the client to ensure that their programme operates optimally for both them and Citi;
  • Day-to-day issue resolution with key contacts at the client's organization with an emphasis on resolving the root causes of any issues;
  • Taking ownership of issues and coordinating fast resolution;
  • Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with a client to reduce errors, bottlenecks and ultimately, costs;
  • Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
Requirements:
  • Fluent English and fluency in one of the following European languages  preferred (German, French)
  • A minimum of 2 years of experience in business to business customer service, account management or sales
  • Excellent Presentation & Communication Skills
  • Highly articulate, with influential verbal skills and precise written skills
  • Proven business maturity which result in gaining/maintaining credibility and respect with senior contacts at the client
  • Strong MS Office and system skills
We offer:
  • Opportunity to work in an international and diverse environment.
  • Exposure to a wide range of internal stakeholders as well as to senior management
  • Private healthcare
  • Group insurance
  • Private pension scheme
  • Flexible work schedule and working from home (home office)
  • Multisport program
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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - PL ------------------------------------------------------
Time Type :Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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