Duty Manager Duty Manager …

Standard Chartered Bank
in Warsaw, Mazowieckie, Poland
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank
in Warsaw, Mazowieckie, Poland
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank
Duty Manager
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

THE ROLE RESPONSIBILITIES

• Deliver all aspects of the Major Incident Management service to the bank
• Workload and workforce management to ensure sustained high standard delivery of Major Incident Management services
• Drive the growth of our prioritised focus on customer experience stability risks / issues.
• Support Major Incident Management programs collaborating with key stakeholder groups.
• Grow situational awareness and continuous improvement across the Incident Management landscape.
• Keep senior stakeholders appraised of conditional incidents throughout the incident lifecycle.

OUR IDEAL CANDIDATE

• English to an excellent standard - both written & oral
• 6+ years of exposure in Incident Management within a Tier 1 banking organization
• Extensive knowledge of IT Service Operations ITIL Version 3 - 4 is desirable
• Experience in managing complex critical and high impact situations
• Technology support experience in hardware / software SME L3 specialist levels
• High degree of logical, analytical, & communication skills
• Strong ethics, loyalty and understanding of inclusiveness
• Ability to deliver consistent results under pressure
• Demonstrated - New Ways of Thinking and working
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