Transaction Processing Analyst Transaction Processing Analyst …

Citi
in Warsaw, Mazowieckie, Poland
Permanent, Full time
Be the first to apply
Competitive
Citi
in Warsaw, Mazowieckie, Poland
Permanent, Full time
Be the first to apply
Competitive
Transaction Processing Analyst
Daily responsibilities:
  • Handling client inquiries (from simple to more complex ones) and resolving issues in timely and professional manner
  • Daily interaction with customers/third parties/banks and handling issues in line with departmental standards
  • Issues resolution - handling escalation of system and processing issues to respective internal or external parties and following up until final clarification
  • Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required
  • Identifying and reporting potential issues, error root-cause results, suggesting and implementing resolutions
  • Identifying possibilities of process optimization
Qualifications:
  • At least 1 year experience in banking operations, preferably with direct client contact
  • Very good command of English and French, Italian or Spanish - minimum C1
  • Transaction processing knowledge will be an asset
  • Good knowledge of Microsoft Office
  • Investigative & analytical skills
  • Excellent communication and interpersonal skills and delivering high quality service to corporate clients (also demanding clients)
  • Ability to work independently within a team environment
  • Perfect organization skills, ability of problem solving, making accurate and quick decisions
We offer:
  • Opportunity to work in an international environment
  • Cooperation with a high quality team in a challenging area of the financial industry with one of the world's leading companies
  • Development opportunities within existing department structure
  • Unique possibility to obtain specific knowledge about European payment flows and clearing systems
  • Participation in cross departmental projects within payments area
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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - PL ------------------------------------------------------
Time Type :Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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