International HR Business Partner
QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a International HR Business Partner, to meet the expansion needs of our office in QNB - Qatar//Doha.
QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines. Summary:
The incumbent will be primarily responsible for leading the development, implementation and standardization of cost-effective HR processes, systems and metrics to support HR operations and services across the assigned international regional area in line with the Group's strategy. Description:
Shareholder & Financial:
Provide inputs in the creation of Key Performance Indicators (KPIs) for performance monitoring and monitor their achievements on periodic basis.
Assist the Head of International HR in the department's annual budgeting process.
Provide inputs in creating Key Performance Indicators (KPIs) for performance monitoring and monitor their achievements on periodic basis.
Customer (Internal & External):
Liaise with the respective Country HR Coordinators to ensure all HR related transactions are attended to on a timely manner.
Assist in the finalization of Service Level Agreements (SLAs) with other divisions/ departments with respect to information required to be submitted by them for international HR manpower planning, recruitment process, staff training and development plans, performance management, succession planning etc. for the assigned region.
Build and maintain strong and effective relationships with all other related departments and units to achieve the Group's goals/ objectives.
Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.
Internal (Processes, Products, Regulatory):
Support the assigned regional client base by performing a wide range of human resource functions.
Coordinate assigned regional area staffing and recruiting activities including coordination of internal and external advertising with Recruitment & Manpower, conduct targeted selection interviews, coach heads on targeted selection processes, coordinate psychological and aptitude testing where applicable, and advise the concerned heads on candidate suitability and salary package.
Perform necessary functions for Compensation and Benefits (C&B) in the assigned regional area viz. provide advice to heads and employees on benefits, provide information regarding salary package composition, assist C&B in conducting salary benchmarking exercises in line with market providers, provide advice to heads on salary packages and market information, and ensure compliance with C&B policies and procedures.
Ensure employee counseling and performance management in the assigned regional area viz. provide support and guidance to employees, coach and facilitate employee counseling sessions, provide advice related to grievance and disciplinary procedures, facilitate the performance management process, coach managers on conducting performance reviews, and coach employees on the performance management system and process.
Handle terminations by providing advice and information on handling employee or company initiated terminations and conducting exit interviews.
Accomplish activities relating to employment relations and legislation by serving as the first point of contact for employee questions and grievances, understanding local employment legislation, compliance requirements and changes impacting the workforce, and providing advice and information to managers relating to all aspects of employment including recruitment, terminations and diversity.
Perform functions for regional workforce planning and management viz. review monthly headcount, hires, terminations and transfers in conjunction with AOP, and report monthly headcount / variance in the region as applicable within SBU.
Implement and facilitate regional HR Programs including:
Annual / Mid-Year Performance Reviews
Annual Salary Reviews
Incentive Plan Distribution and Payment
Employee Opinion Surveys
Development / implementation of local HR initiatives or ad-hoc projects
Other programs as they arise
Carry out communication and training functions by assisting in the development of communications to local customers, and facilitating and training line managers and employees on new programs, systems and processes, as required.
Take on other ad hoc projects and tasks as required.
Learning & Knowledge:
Possess superior knowledge of the various local employment legislations, compliance requirements for the assigned region and potential changes that would impact the workforce for all international offices.
Possess knowledge in the global recruitment market and knowledgeable in matters of race relations, disability, gender, age, religion and multicultural issues.
Identify areas for professional development of self and all direct reports, and act to enhance professional development of self and others.
Hold meetings with direct reports and assess their performance as well as the department's overall performance on a regular basis.
Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
Ensure high standards of confidentiality to safeguard commercially sensitive information. Qualifications:
University graduate with a degree specializing in Human Resources.
Minimum 2 to 3 years experience in human resources preferably with a local/ Gulf bank entailing responsibilities for international operations.
Note: you will be required to attach the following:
1. Resume / CV