QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a Personnel Officer, to meet the expansion needs of our office in QNB - Qatar//Doha.
QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines. Role Summary::
The incumbent will be primarily responsible for ensuring accurate and timely entry/maintenance of QNB staff information (position details - benefits etc.) as well as details of their dependents. Role Description::
Shareholder & Financial:
Maintain an awareness of Key Performance Indicators (KPIs), for monitoring personnel administration services (e.g. employee satisfaction to HR service levels, reduce the input errors for approved staff transactions, minimize response time to staff queries regarding personal information & entitlements, etc.)
Customer (Internal & External):
Provide timely and accurate relevant personnel information to the Head of Personnel Administration as and when required.
Assist the Head of Personnel Administration to resolve staff related issues.
Build and maintain strong and effective relationship with all other related units to achieve the Department's goals/ objectives.
Internal (Processes, Products, Regulatory):
Ensure that all staff personnel file are updated & maintained accurately and completely as per internal standards.
Ensure accurate and timely data entry into the system of approved staff transactions on daily basis.
Ensure that necessary approvals have been obtained on entered transactions as per Personnel Policy stipulations.
Generate the relevant personnel administration reports as and when required.
Attend to staff queries regarding details of their personal information and entitlements.
Assist in staff termination procedures, calculation & payment of end of services benefits for leaving staff.
Assist in the processing of invoices, and all staff related allowances and other benefits.
Maintain the absolute confidentiality of staff records and information.
Responsible for custodianship of staff's files, documents and other valuable papers.
Learning & Knowledge:
Possess a working knowledge of personnel administrative services.
Possess a working knowledge of Qatar labor laws & regulations.
Identify related areas for professional development of self and act to enhance professional development.
Actively participate in meetings which aim to assess performance and serve as means to resolve grievances or conflicts within the team members.
Ensure high standards of confidentiality to safeguard commercially sensitive information. Qualifications::
University graduate with a specialization in Human Resources.
2 to 3 years experience in human resources preferably with a local/ Gulf bank entailing personnel administration responsibilities.
Required Special Skills:
Good oral and written communication skills in English and Arabic.
Ability to use HR systems.
Excellent interpersonal skills.
Strong negotiation and influencing capability.
Planning, organizing ability.
Good interpersonal skills.
Ability to work with staff from diverse cultural backgrounds.
Analytical and problem solving skills coupled with decision making ability.
Note: you will be required to attach the following:
1. Resume / CV