AVP / Senior Associate, Ecosystem Journey & Payments Manager, Deposits & Secured Lending, Consumer Banking Group AVP / Senior Associate, Ecosystem Journey &  …

DBS Bank Limited
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
AVP / Senior Associate, Ecosystem Journey & Payments Manager, Deposits & Secured Lending, Consumer Banking Group
Job Purpose
Reimagine the consumer payments journey beyond traditional credit card gateway and drive the building of a scalable plug and play payment utility module for integration in our ecosystem and participation in external ecosystems

Roles & Responsibilities

  • Acquire knowledge and understanding of various CBG payments architecture in order to reimagine the future payments journey
  • Co create the framework for the online marketplace customer journey specifically for used cases where payments is involved
  • Work closely with various business and technical stakeholders to gather requirements and user stories to facilitate the development of payment capabilities for participation in internal and external ecosystem
  • Work with the different journey teams/squads to sharpen the understanding, mapping and designing of the customer journey/experience for payments, integrating it to the online market place or external ecosystems
  • Ideate, prototype and develop payments journey concepts/solutions with cross discipline teams for experimentation
  • Redesign and reiterate experiment or customer journey with low usage
  • Work closely with Business Analytics to experiment on event based/contextual triggers and assess results
  • Recruit and manage customer base for in depth customer research, conduct customer or internal research/immersion sessions
  • Consolidate and synthesize customer immersion data/business data to derive transformative/improvement opportunities
  • Ensure discipline around executions of agreed CBG wide customer framework using designated tools
  • Plan and organize monthly forums for discussion and sharing of emerging industries/technologies which may be of interest to the product groups.

Requirements

  • University Degree with at least 5 years working experience in product and/or process management preferred
  • Strong sense of customer centricity.
  • Familiar with Payments related processes, systems, regulatory and risk framework
  • Understanding of (GIRO/FAST/FX Trading/Clearing/SWIFT/payment gateway/PayNow)
  • High level understanding of web/mobile/payments technologies
  • Able to collaborate across various functions
  • Ability to strategize and execute user acquisition strategy
  • Effective interpersonal and communication skills
  • Able to work under timeline pressures and able to multi-task effectively
  • Self-motivated team players and enjoy working in a fast-paced environment
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